CopyDrana allows the upload of files in .PDF-.JPG-.PNG.-ZIP formats, informing independently in each area the corresponding format for a correct printing or finishing. Uploading files in non-permitted formats is strictly prohibited, considering such a case as a violation of our legal conditions.
Uploading files of up to 64MB in the formats indicated above is allowed, however at times of heavy use of the site or slow connections by the user, uploading may be limited.
The user guarantees that the files uploaded to our website are not protected, respect privacy and intellectual property rights, or there are no third-party rights, or in the case of copyright, the requested printing does not exceed in the latter case. 10% of the work in compliance with Royal Legislative Decree 1/1996 of April 12.
Those responsible for the production of your order verify by their means the number of pages of your files, the quality for the printing of the same and compliance with the aforementioned standards, in case of errors or non-compliance with file standards we will contact you to provide a suitable file or proceed according to our Guarantee and Returns point.
The files uploaded and hosted by users are deleted in a period not exceeding 10 days, exceeding this period and in case of claim or fulfillment of guarantees by CopyDrana we will request again the file uploaded to our server at the time of processing your order.
Delivery depends on the product in 24-48h or 3-5 days, as long as the file, photo, file provided is correct for printing and the order delivery day is not Saturday, Sunday or public holiday (national or local) in whose case will be delivered to the next job.
You can receive your order at your home or pick it up at our physical store during business hours.
This option is included in most of our articles and is valid for orders in mainland Spain, including Ceuta, Melilla, the Balearic Islands and the Canary Islands.
DELIVERY BY MESSAGING
Once we make the shipment to your delivery address or to the store, you will receive a tracking link from the transport company.
Delivery times are calculated based on our agreement with the transport company and although it always tries to accelerate the delivery of orders, the times may be altered by intervals of non-working days, times of high shipping activity (BlackFriday, Christmas, Reyes or other campaigns), weather incidents, incidents in transport vehicles, delivery difficulties ...
CopyDrana will not be responsible for delays that occur due to causes beyond its management (external providers, couriers, etc.) or force majeure or the loss of the package by people outside the transport contract.
MODIFICATION OF ORDERS
Once the payment has been processed and the proof of purchase has been received, the nature of the order cannot be modified, this includes:
- File modification
- Print color, size and grammage
- Delivery center
- Way to pay
INCIDENTS AND CLAIMS
Our physical store is exempt from all responsibility for the production of this type of order and in the event of an incident or claim, it must be communicated to the following email address firstname.lastname@example.org
GUARANTEES AND RETURNS
You have 5 days from the delivery of your order to report incidents with it (breakages, printing errors, etc.), the products offered at CopyDrana are made exclusively or personalized for each client, therefore no returns will be made for themselves. In the event of a defect of origin in the products purchased, we will proceed, as established in the regulations on the guarantee of consumer goods, to the replacement or repair as appropriate.
In the event of sending files, photos or images not suitable for printing provided at the time of purchase, the correct file must be sent again to our email email@example.com
Once the production of the order has begun since it is a unique and exclusive production for each client, the amount of the order will not be returned.
You can request the invoice corresponding to your order at firstname.lastname@example.org indicating the corresponding company data.
The prices shown throughout the web are exclusive for orders placed at CopyDrana.
In order to take advantage of exclusive printing conditions and the general rates of our centers, you must register correctly in our online store and enter your company information in the user area.
Company customer expiration
We reserve the right both to deny or cancel any registration.
MINIMUM PURCHASE AGE
Minors are not authorized to buy CopyDrana products. Minors under the age of 18 may only use the CopyDrana Services under the supervision of a parent or guardian.